Accessibility:
WESTERN SYDNEY STADIUM
Making Your Visit Easier
At Western Sydney Stadium, we are committed to creating an inclusive environment that prioritises the accessibility, safety, security, and comfort of all our visitors and staff.
Our Stadium boasts a range of accessibility features, including 360-degree access, expansive open concourses, and thoughtfully designed accessible facilities.
For more information on these amenities, please refer to the details provided on this page.
Our friendly Venue Staff are always ready to lend a helping hand whenever needed on event days to ensure an enjoyable experience for all.
We’ve created visual stories in collaboration with Autism Spectrum Australia (Aspect) to help you feel prepared and confident. Download the visual story here.
Western Sydney Stadium supports and recognises the Hidden Disability Sunflower
The Sunflower is a globally recognised symbol for Hidden Disabilities. The lanyard is a way that people with Hidden Disabilities can indicate to staff that they may need extra support, time, and understanding.
There will be a limited number of lanyards available at the stadium. It is OK if I don’t have a lanyard, I can still get help if I need. If I already have a Sunflower lanyard I can bring it with me.
Public Transport
Western Sydney Stadium is well serviced by Public Transport Services
- Patrons are encouraged to utilise the enhanced public transport services into Parramatta when attending events at the Stadium.
- Trains – Sydney Train services are fully accessible and run regularly into Parramatta Station.
- Buses – All public bus services into Parramatta are fully accessible. This includes buses operating from Parramatta interchange (Parramatta Station) to Western Sydney Stadium.
- Parramatta Light Rail - all light rail services are fully accessible.
Additional information can be found at transportnsw.info
Accessible Entrances
- All gates at Western Sydney Stadium provide accessible entry.
- Lift access is available at Gate A.
Accessible Seating
The Stadium provides accessible seating for Persons Requiring Universal Access (PRUA) for all events held at Western Sydney Stadium, which can be purchased through Ticketek.
How To Book Accessible Tickets
When purchasing tickets to events at Western Sydney Stadium, please indicate the type of accessible seating you require (e.g. wheelchair space, carer seat) so you can be allocated appropriate seats for your chosen event.
Companion Cards
Government issued Companion Cards are accepted for events at Western Sydney Stadium.
Patrons wishing to utilise their Companion Card for Western Sydney Stadium events should contact the Ticketek Accessible Seating booking line on 1300 665 915.
Follow the ‘how to book accessible seating’ instructions above to secure your seat and a seat for your companion.
Ticket Box Offices
All Box Offices at Western Sydney Stadium (Located at Gate A and Gate B) are accessible for all patrons.
Lift Access
- Lift access to all upper floors in the Western Stand (Levels 2 to 4) is available internally at Gate F.
- Lift access is available for patrons ticketed to Gate A who may require assistance with the stairs up to the Level 1 concourse entry.
Accessible Car Parking
- A limited number of mobility/accessible carparking spaces are available in the Stadium’s northern carpark on event days.
- Registrations for mobility parking open online ten days prior to each event (subject to when events are confirmed).
- Requesting parties need to provide their mobility parking scheme permit number for validation purposes.
- All bookings are subject to availability.
- Requests for accessible parking spaces can only be made online.
Submit an accessible parking request
Accessible Drop Off
- A drop-off / pick-up zone for people with mobility / accessible needs is provided adjacent to the Stadium entry along the Gate 1 service road as indicated.
- It should be noted that for selected events, O’Connell Street may be closed post event for up to 30 minutes. Access to the Gate 1 service road will not be possible over this period until O’Connell Street re-opens to traffic.
Toilets & Change Place
There are accessible bathrooms located throughout Western Sydney Stadium.
Their locations are indicated with appropriate signage throughout the Stadium.
Changing Place
A Changing Place is located adjacent to Gate C and can be accessed from the Level 1 concourse and also external to the Stadium
A day at Western Sydney Stadium - My Visual Story
Visual stories are written in an easy-to-read format and use pictures to provide greater accessibility for everyone.
This Visual Story has been developed in collaboration with Autism Spectrum Australia (Aspect). Visual stories are used to prepare people for a new environment or situation.
Before I go . . . I can click on this link to prepare for my visit at Western Sydney Stadium.
Accessibility Assistance
For select events, our Accessibility Squad is available to support guests with mobility needs from venue entry to their seats or designated areas.
If you require mobility assistance on the day of the event, please complete the form so we can plan how to support you effectively.
Please note:
- This form is for guests holding tickets who require mobility assistance only.
- It is not for ticketing, general accessibility questions, or FAQs.
Contact the Accessibility Team